What are the principles of responsible service of alcohol?

What are the principles that ensure the responsible service of alcohol?

do not serve anyone under the age of 18. recognise the signs of impending intoxication and do not serve anyone at this point. do not serve anyone who arrives at your establishment already intoxicated. understand the principles of ‘standard drinks’ and drink drive levels.

What are the principles of RSA?

  • Tell early.
  • Avoid put-downs.
  • Keep calm.
  • Ever courteous.
  • Clarify refusal.
  • Alternatives offered.
  • Report.
  • Echo the message to regulars.

What is the purpose of the key principles of responsible service of alcohol?

RSA is a fundamental principle protected by the laws of NSW. RSA guides licensees and their staff to ensure they sell alcohol responsibly and comply with the liquor laws. It includes flexible and proactive initiatives that suit industry sectors and individual licensed premises.

What is a responsible service of alcohol?

Responsible Service of Alcohol (RSA) means serving and supplying liquor in a responsible manner. It also means that Licensees, Approved Managers and staff who sell or supply liquor are required to conduct their business in a responsible manner, and may all be held accountable for their actions.

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What are the three types of customers who Cannot be served alcohol?

3.3 Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.

How do you refuse a service of alcohol example?

Do’s of service refusal

Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. showing signs of being unduly intoxicated).

What is the purpose of RSA?

The main purpose of Online RSA Courses is to reduce the issues and crimes that can be caused by intoxication, underage drinking and drink driving. It is a benefit for potential employees to have an RSA certificate before they look for work in the industry.

What is required for RSA?

RSA Course. To sell, serve or supply alcohol in NSW, you must complete an RSA training course provided by an approved training provider. If you are new to the liquor industry or your RSA competency training took place more than five years ago, you need to complete a full training course.

What is an introduction RSA?

Introduction. If you’re going to work in a licensed premises (that is, a place that sells alcohol), you must complete competency training in the Responsible Service of Alcohol (RSA). … You can find an approved training provider using Liquor & Gaming NSW’s online search and mapping tool.

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When should you refuse service?

Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. continued bad language, inappropriate behaviour).

What are four 4 factors that can influence the effect alcohol has on a person?


  • Amount of Alcohol & Speed of Consumption. The more alcohol and/or the shorter the time period, the higher the Blood Alcohol Content (BAC).
  • Biological / Genetic Risk. …
  • Ethnicity. …
  • Gender. …
  • Body Size and Composition. …
  • Stomach Content. …
  • Dehydration. …
  • Carbonated Beverages.

What is undesirable alcohol?

Liquor products may be declared undesirable if: the designs, motifs or characters on the packaging of the liquor products concerned are, or are likely to be, attractive to minors, or. the products are likely, for any reason, to be confused with soft drinks or confectionery, or.

Does a RSA expire?

All RSA and RCG training will expire every 5 years and a new accreditation will be required. At the end of your cards 5 year expiry date you have to complete your RSA and RCG refresher through NSW Liquor and Gaming.

Is it illegal to serve a drunk person alcohol?

Selling alcohol to someone who is drunk

It is illegal to knowingly sell alcohol, or attempt to sell alcohol, to a person who is drunk. It is also illegal to allow alcohol to be sold to someone who is drunk. Those who could face prosecution include: anyone who sells alcohol at the premises.

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What happens if a patron refuses to leave?

If they fail to comply, they will commit an offence. A maximum fine of $5,500 applies.

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