Who are the three types of customers to whom alcohol service must be refused?

Who are 3 types of customer to whom alcohol service must be refused?

3.3 Identify customers to whom sale or service must be refused according to state and territory legislation, including minors, those purchasing on behalf of minors, intoxicated persons, and persons affected by the consumption of illicit and other drugs.

What are the three types of patrons who may not be sold or supplied liquor on licensed premises in Queensland?

Disorderly patrons

  • Sell liquor to a disorderly patron.
  • Give liquor to a disorderly patron.
  • Allow liquor to be given to the patron.
  • Allow the patron to consume liquor.


When should you refuse service?

Do be polite and avoid value judgements. Use tact – politely inform the patron you will not serve them any more alcohol. Do point to posters/signs behind the liquor service point to reinforce your decision. Do explain the reason for refusal of service (e.g. continued bad language, inappropriate behaviour).

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Can I refuse to serve a customer alcohol?

Can serving staff legally refuse to serve alcohol to a customer? Any premise that requires a licence to serve alcohol has the ability to refuse service, and it is up to the licensee to accept or refuse a patron’s custom.

What are four reasons refuse alcohol?

10 Reasons Not to Drink Alcohol

  • Alcohol may lead to weight gain.
  • Alcohol interferes with memory and learning.
  • Alcohol increases the likelihood that you will use other drugs.
  • Alcohol increases your risk of developing cancer.
  • Alcohol can lead to liver disease and other severe, chronic diseases.


Can I refuse service to a customer?

Business owners have the right to refuse service to customers for legitimate reasons. … As a small business owner, you have the right to refuse service to customers for certain reasons: for example, if people are being disruptive or intoxicated.

How do I ask someone to leave the premises RSA?

Asking a Patron to Leave

  1. Immediately inform all staff members and management that the patron can no longer be served, and that you will be asking them to leave.
  2. Before approaching the guest, determine if you will need police assistance.

What can I say to refuse service of alcohol?

When refusing service to a person: Introduce yourself to the person. Tell them your name and your role, and ask their name. Approach the person in a friendly and respectful manner.

In general, a family member is a parent, guardian, or spouse. … Some state laws only allow minors to legally consume alcohol at the home of a parent or guardian, while others only allow for minors to consume alcohol on licensed premises in the presence of their parent, guardian, or spouse.

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What happens if a patron refuses to leave?

If they fail to comply, they will commit an offence. A maximum fine of $5,500 applies.

How do you refuse alcohol?


  1. “No, thank you!” (No explanation necessary; your response can be short, sweet and direct).
  2. “I’ve had enough.” (Again, short, to the point and completely acceptable).
  3. “Thanks, but I’ve got a ton of work to do later.”
  4. “I’d rather get a soda, thanks.”
  5. “I’m allergic to alcohol.”

What is undesirable alcohol?

Liquor products may be declared undesirable if: the designs, motifs or characters on the packaging of the liquor products concerned are, or are likely to be, attractive to minors, or. the products are likely, for any reason, to be confused with soft drinks or confectionery, or.

Are you allowed to serve someone who is drunk?

They clearly state it is illegal to serve alcohol to a drunk person, or to buy alcohol on behalf of someone who is drunk, as per licensing law.

Can I refuse service to a customer without a mask?

Under the ADA, private businesses also cannot refuse service for customers who physically are unable to wear masks. The ADA is a civil rights law that prohibits discrimination against disabled individuals in public settings, such as a job or school, and in public and private places frequented by the general public.

Who can refuse entry?

You cannot refuse entry or service based on: sex, race, disability, gender, sexual orientation, religion or belief. However, you do have a common law right to refuse entry or service to whomever you choose. And to be clear, it doesn’t have to be you, the licensee, who refuses.

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